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Terms and Conditions

CIAO ITALIA BOOKSHOP
PO BOX 3547, CAROLINE SPRINGS, VICTORIA
3023
Email: admin@ciaoitaliabookshop.com.au
ABN: 96 782 503 543

Terms Of Use

Ciao Italia Bookshop takes every reasonable care to ensure that information provided is accurate and up–to–date, Ciao Italia Bookshop cannot be held liable for any errors, omissions or inaccuracies, however caused.
Ciao Italia Bookshop reserves the right to modify or withdraw the service in whole or in part, at anytime without notice.
Any typing or clerical error in regards to any price and/or offer of any product on the ciaoitaliabookshop.com.au website or acceptance of any order shall be subject to correction.

Copyright notice

The content displayed on Ciao Italia Bookshop, including but not limited to the Website’s look and feel, text, graphics, images, designs, is either the property of, or used with permission by ciaoitaliabookshop.com.au and is also protected by Australian and international copyright and trademark laws. All rights including but not limited to copyright, title and interest in the content belong to Ciao Italia Bookshop.
The use of any images, graphics, text or content is strictly prohibited unless written authorization is granted by Ciao Italia Bookshop. The reproduction, republishing, copying, transmitting, distributing in any form, or by any means, any Content is prohibited. Ciao Italia Bookshop prohibits modification or adaption of any content.
Any unauthorized use of the Content may result in the violation of copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes, and may subject you to criminal penalties.

Trademark Notice

The trademarks, trade names, domain names and logos on the Ciao Italia Bookshop website are either pending or registered trademarks. The use of any said material by another party to gain self promotion is in violation of trademark laws and may be subject to criminal penalties.

Pricing

All prices are subject to 10% GST.
All pricing on this site is for are subject to change at the discretion of Ciao Italia Bookshop.
All pricing is in Australian Dollars AUD.

Delivery

Ciao Italia Bookshop is proud to offer a discounted delivery rate for multiple purchases, this fee includes all handing, insurance and postage charges. This rate is relevant to Australian deliveries only, please refer below for international shipping rates.

Delivery Times

In order to provide a cost effective method of postage Ciao Italia Bookshop uses the services of both a courier service and Australia Post.
Depending on stock availability, Ciao Italia Bookshop will process and dispatch orders within 5-10 working days.  Any items that are out of staock, will be placed on back-order and dispatch when new stock arrives.  Customer will be notified of any such instances.

Urgent Requests

Should you have a request for an urgent delivery, please contact us, we will do our very best to accommodate you.

Delivery Instructions

We are very happy to follow delivery instructions. However Ciao Italia Bookshop will not be responsible for missing parcels when a request to leave without signature has been applied to the parcel.

Missing Parcels

On the rare occasion that a parcel does not arrive within the prescribed destination time:
§         Check for a courier calling card, these do misplace easily and are prone to being blown away or eaten by snails.
§         Contact your local PO or Mail Centre
§         Contact Ciao Italia Bookshop here. Please allow the full estimated delivery time from when the parcel is dispatched of 3 days for metro parcels and 7 days for all others.

Incorrect Delivery Address & Returned Parcels

In the instance where an incorrect address is provided or a parcel has been returned to Ciao Italia Bookshop as undeliverable, an extra charge will apply.

Payment Options

Paying for your order at Ciao Italia Bookshop is a simple process, we have an option to suit every shoppers needs. Method of payment can be chosen during the checkout process.
PayPal: Please refer to www.paypal.com.au provides a secure third party banking account perfect for online shopping, payment can be made via a banking deposit, a credit card or accumulated PayPal account funds.
Direct Deposit: Please follow instructions at checkout for a simple direct deposit transaction.
Cheque/Money Order: Please follow instructions at checkout.
Invoice: This method is only available to schools and libraries who have opened an account (see information for schools & libraries on website).  Invoices have a payment term of 30 days.

Security & Privacy

The collection and use of personal information is essential to deliver an efficient and high quality level of service. Ciao Italia Bookshop does not disclose personal details to any third party with the exception of:
§         Ordered by a court of law to assist in a individual circumstance
§         Requested by a Banking Institute or Merchant provider to assist in the validity of transactions
Ciao Italia Bookshop does keep record of all transactions and customer activities. This enables smooth customer transactions.
Should you wish any of your personal data to be removed from Ciao Italia Bookshop at any time please contact us.

Returns & Exchanges

The customer is responsible for all costs incurred to return parcels to Ciao Italia Bookshop, we recommend a traceable mode of delivery as we will not be responsible for any parcels that are lost or misplaced. An additional postage charge will apply to return the exchanged item to the customer.
All returns must be unused, in original packaging with tags intact if a return is suspected to be anything but in its original condition the item shall be returned to the customer and redelivery will be charged.
Please note: We do not refund for change of mind.  Should a product be faulty or a description misleading or inaccurate we shall gladly refund the item less any discounts or promotions applied to the original order.

Cancellations

Should you wish to cancel your order please do contact us immediately. If your parcel is yet to be dispatched we shall gladly cancel and refund your order.
Please Note: All cancellations incur a 10% restocking charge that shall be debited from the total of the refund.
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